What are your shipping costs?
Deliveries to addresses with a loading dock receive free freight shipping for items that ship via freight.
Deliveries to addresses without a loading dock are subject to a noncommercial delivery charge of $180.00. The noncommercial delivery service charge includes the following:
- Delivery to a non-commercial address
- Delivery to a residential address
- Lift gate truck
- Phone call to schedule your delivery
If you have any questions about shipping or would like to arrange alternative shipping please contact us today.
What is your return/cancellation policy?
14 day no-risk return policy (on stock items). Read me here.
What does your warranty cover and for how long?
Anything purchased from Ergosource comes with a full one-year warranty – any trouble and we ship necessary replacement items free of charge or ship it to us and we will fix/replace it for free no questions asked.
How long will the order processing/shipping take?
If all the parts are in stock, orders take 3-5 working days to process and ship. Once an order has left the warehouse, shipping time varies depending on the carrier and the service; lifts and other accessories currently ship (with a few exceptions) via FedEx Ground. Complete desks, workbenches (with/without tops) frequently ship via freight truck which tends to take anywhere from 1 – 4 business days longer than standard FedEx times. These times are just estimates and subject to change due to shipper schedules and unforeseen issues such as weather delays, etc.
Does Ergosource ship internationally?
In most cases, yes. Your order will have to be handled manually due to the unique nature of shipping to various countries.
Does Ergosource offer quantity discounts?
We’re all about accommodating our customers and quantity orders are a part of the experience. We’re more than happy to discuss the options. Every customer’s need is different; so if you’re interested in placing a quantity order, please shoot me an email to firstname.lastname@example.org.
I am considering purchasing a Workbench and would like to know how difficult it would be for me to assemble it by myself?
Assembly of our products vary depending on what you order, initial setup usually takes 40 minutes to an hour. We provide the necessary instructions that will take you step-by-step through the whole process. If you have any trouble assembling them, call us directly and we will walk you through the assembly.