FAQ
What are your shipping costs?
For products which require freight shipping, the costs will depend on if you have a loading dock.
Deliveries to addresses with a loading dock cost $199.
Deliveries to addresses without a loading dock are $349, this includes residential delivery. The noncommercial delivery service charge includes the following:
- Delivery to a non-commercial address
- Delivery to a residential address
- Liftgate truck
- Phone call to schedule your delivery
For deliveries to NYC, Los Angeles, Alaska, and Hawaii please contact us so we can arrange an appropriate delivery method.
If you have any questions about shipping or would like to arrange alternative shipping please contact us today.
What products require freight shipping?
Our tables, workbenches, table tops and desks all require shipping due to their size and weight.
Am I required to buy a table top with my table or workbench purchase?
No, the table tops are optional on all of our tables and workbenches. The table top is standard and included in the price of our desks. However, we do offer a wide variety of table tops in various standard materials and sizes. We are also able to customize the size and shape of table tops.
Our standard laminate table tops come in these colors.
Can I add accessories to my table or bench purchase?
Yes, we have standard accessories available for our tables and benches. Including:
Casters
What is your return/cancellation policy?
14 day no-risk return policy (on stock items). Read me here.
What does your warranty cover?
Anything purchased from Ergosource comes with a full one-year warranty – any trouble and we ship necessary replacement items free of charge or ship it to us and we will fix/replace it for free no questions asked.
Do you ship internationally?
In most cases, yes. Your order will have to be handled manually due to the unique nature of shipping to various countries.
Do you offer quantity discounts?
We’re more than happy to discuss the options. Every customer’s need is different; so if you’re interested in placing a quantity order, please email us: duffy@ergosource.com.
I am considering purchasing a Workbench and would like to know how difficult it would be for me to assemble it by myself?
Assembly of our products vary depending on what you order, initial setup usually takes 40 minutes to an hour. We provide the necessary instructions that will take you step-by-step through the whole process. If you have any trouble assembling them, call us directly and we will walk you through the assembly .
You can view our table assembly instructions here.